Support

Email support@albumer-secure.com and a person will answer, usually within one business day. You can also use Support inside the app.

I forgot my PIN

On the lock screen, tap Forgot your PIN?. We email a code to your account address. Enter it with a new PIN and your photos are kept.

Can you see my photos?

No. Photos are encrypted on your phone before they are uploaded, with keys only your PIN unlocks. Our servers store scrambled data we cannot read.

What is the decoy PIN?

A second PIN you can set in Security. Entering it opens a separate vault that does not show your real albums. If someone makes you unlock the app, give them the decoy PIN.

Why are my screenshots black?

Albumer Secure blocks screenshots and screen recording on every screen, so photos cannot be captured that way.

Subscriptions

Subscriptions are billed and cancelled through your Apple or Google account, not through us. Deleting your account does not cancel a subscription.

Deleting your account

In the app go to Profile, then Delete My Account, or see how to delete your account.

Reporting a problem with content

Press and hold any photo and choose Report, or email us. If someone is in immediate danger, contact your local emergency services first.